Campervan Accident Assistance
If I have an Accident involving my Campervan or Motorhome - What will I do?
We understand that for many customers, this is the most important part – even more important than the price. When you think about it, regardless of how much you are paying for your insurance, you want to be safe in the knowledge that if something goes wrong, you are able to make a claim as quickly and as simply as possible.
Republic of Ireland:
1800 666 888
Abroad/Outside of the Republic of Ireland
+353 915 25311
Well, Help is just a phone call away:
Aviva deal with all claims directly, you can contact them 24 hours a day, 365 days a year.
If you have had an accident it's a good idea to collect this information at the scene of the incident:'
- Who was driving the campervan/ motorhome at the time?
- Your policy number OR the registration number of the campervan we insure
- The contact details, vehicle registration and insurance details of anyone else involved
- The contact details of any witnesses or Gardaí (or other police, if abroad)
- Photos of your campervan and the other vehicles involved (if possible and it is safe to take them)
What happens if my campervan or motorhome breaks down?
There is a break down and rescue service as part of your insurance policy. If you breakdown depending on your location (see numbers below) simply call for breakdown assistance.
Please note: there is no liability for any expenses incurred without first calling the relevant phone number and obtaining prior approval to proceed.
Republic of Ireland:
1800 44 88 88
Northern Ireland and United Kingdom:
01 6121 02113
Rest of Europe:
00 44 161 210 2113
Breakdown assistance is provided when the following occurs:
- Mechanical breakdown
- Theft or attempted theft
- Malicious damage
- Punctures that need help to fix or require a wheel to be replaced
- Lost keys, stolen keys and keys broken in the lock or locked in a car.
Our Breakdown Assistance includes Home start cover
Aviva will send a competent repairer to help you at the scene. If your campervan/ motor caravan can be repaired immediately, we will provide up to one hour’s free labour. You must be with the campervan/ motor caravan when the repairer arrives. If you are not with the campervan/ motor caravan and we cannot help you, you must pay for any help you then need.
Towing is provided:
Aviva will arrange and pay for the cost of towing your campervan to the nearest competent repairer or to your own garage, whichever is closest.
What else do we insure?
- Mobile homes
- Holiday Home
- Your Primary Residence
Windscreen Repair Assistance
What happens if my windscreen breaks or gets damaged?
If your Windscreen on your campervan or motorhome breaks or gets damaged in Ireland - You have two otpions:
Windscreen Repair Assistance in Ireland